Conditions of Use

Terms and conditions

Online - Orders placed over the internet will be confirmed by email. Items in stock are usually dispatched within 1-2 working days. Items not in stock may take longer, but we will email you and confirm when you can expect your goods.

Order Processing:
Orders placed online are usually processed on the following working day and dispatched via Royal Mail. Both Royal Mail items and courier will require a signature on delivery. If your items are not in stock, we will contact you via your email address used for the purchase to advise you of the delay. Please bear in mind we are human and operate from a real shop, not an automated distribution warehouse, so occasionally during busy periods it may take us a day or so longer to process your order. Please be patient, or put a note on the order if it's particularly urgent.


Returns policy: In the event your item should prove unsuitable for any reason you may return it to us within 7 days of receipt. Items must be returned undamaged, complete with original tags and original packaging to qualify for full refund. If you wish to exchange your item for a larger size etc - simply post it back to us (we recommend recorded delivery) with a note explaining which size you require, and a note of your address.


Intellectual Property:
The contents of the Devizes to Westminster canoe race site is protected by copyright, trademarks, database and other intellectual property rights. You may not reproduce, copy, modify or distribute any of the material on the Dwrae.org.uk website without written permission from the committee.

Privacy policy:
As with most retails sites, we do use cookies to store the items you purchase in your shopping basket. You may disable cookies within your browser, but it will restrict your shopping abilities with us. Data collected will be used purely for processing your order, and dispatching via third party delivery companies.
All of our card transactions online are processed via Paypal's secure banking facility, so we do not hold or store any card details for online transactions.